HELP & CONTACT > GENERAL
General Information
We don’t have sales very often as we believe in having the best price we can every day of the year but to be notified when we do have a sale on the best way is the register for our email or sms notifications with the form at the bottom of this page or to download our app with the links at the bottom of the page.
We do our very best to keep every outfit true to size however each garment can fit slightly differently depending on fabric and style. For more information on sizing and fit visit our sizing guide.
We encourage you to read the garment description for each individual product, as our size guide does not cater for individual products. Alternatively you can also email us for further, more detailed information.
We definitely restock items frequently, however individual items can take more time than others - or may have completely sold out. The easiest way to be notified is to sign up for our back in stock email notifications.
On the page for the item you are after, click the size you need, a pop up of 'notify me when back in stock' will appear, and you can input your phone number and email to receive text and email notifications when the garment has been restocked.
We upload new products multiple times each week, be sure to always keep an eye out on our socials to be updated, as well as sign up to our mailing list for frequent updates and insights or you can check out our latest drops here.
You can visit the page for the item you are after, click the size you need, a pop up of 'notify me when back in stock' will appear, and you can input your phone number and email to receive text and email notifications.
Unfortunately items cannot be held in your cart. You will receive a “forgot your items” reminder via email when you have left garments there. However, items can still sell out whilst they are in your cart.
Sorry, we unfortunately do not offer wholesale on our stock.
Please be sure to check that your email and password is correct. If you are still having troubles, maybe try resetting your password first. If you are still experiencing difficulties, please contact customer care.
You can opt out of these at any time. For emails just click the unsubscribe link at the bottom of the email and for SMS simply click the cancel link in the SMS.
Unfortunately once an order is finalised we can’t change the method of payment, but your store credit never expires so you can use it with your following order.
We’re all about giving back to our customers so we run two weekly competitions to win a $100 That’s So Fetch voucher via our socials. We also frequently run bigger competitions and collaborations with some of our fav brands via our social channels as well! Check out instagram.com/thatssofetchau & tiktok.com/@thatssofetchau for more info!
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