HELP & CONTACT > ORDERS
After placing your order a confirmation email is automatically sent with your order number and a breakdown of your order details. If this email doesn’t come through within an hour please check your spam folder. If you accidentally used the wrong email address please contact our support team for assistance.
We only ship on business days, so if you have ordered over the weekend this would be why you have not received this information. Our shipping/tracking email gets sent out by EOD (end of day) on the day your item has been shipped.
We are sorry to hear that you have not received your order as of yet. Please check around your property (posties can leave it in strange areas they deem safe) and check with your neighbours before emailing us. If your order is still missing, please contact our customer service team.
Sorry, we are unable to cancel your order for a refund as per our terms and conditions, but if you wish to exchange for another item or a store credit, we can certainly do that for you. Please contact us immediately if you wish to change your order as this can only be done if your order is not packaged for shipment.
If you have ordered the wrong size, please follow the instructions on our returns page to help process this and exchange for the correct size. Alternatively, if you have only just ordered please feel free to contact our team and they may be able to resolve this for you.
We can help change your address over, as long as your item has not left our warehouse yet. Please email us immediately to help change over your address for you. Please ensure you provide all relevant information so that we can change it over immediately.
Unfortunately we are unable to change your billing address once your order has been placed. Nothing is sent to your billing address, as long as your shipping address is correct, everything will be fine!
If you have received an incorrect or faulty item, please contact our customer service team immediately and they will resolve this for you.
Please contact our support team to rectify this issue and we will get back to you as soon as possible. Please provide all relevant information (order number, item(s) missing).
The most common cause for this is when the address is missing a detail such as the street number or an apartment number. Please reach out to our customer support team so we can look into this for you.