HELP & CONTACT > RETURNS
Returns

We are sure you will love your purchase, but if you don’t you can return your order for full store credit excluding the shipping cost within 60 days of the date of the purchase. For us to return your item the following conditions must be met:

- The garment is in new condition with tags still attached.
- Garments are unworn, unwashed and unstained.
- Garments are in their original packaging

Unfortunately we don’t accept returns for the following:

- Returns of sale items
- Underwear, lingerie, or swimwear bottoms (including one-pieces and sets).
- Garments that have inbuilt underwear sewn into them.
- Items returned outside 60 days of the date of purchase
- Jewellery

Please note, we are not responsible for lost, stolen or undelivered returned parcels.
Returns for Australian customers are now free! To start your return simply click this link and follow the prompts. At the end a return label will be emailed to you. You can print this at home or take the email to any Aus Post Office. Once printed, place your return in any red post box or drop it off at the Post Office!
To start your return simply click this link and follow the prompts. You will be prompted to purchase a return label to cover the cost of the return shipping. Once the payment is complete you will be directed to a DHL Portal to print the label. If you have any problems with printing or generating the return label please contact us for assistance.
To start your return simply click this link and follow the prompts. You will be prompted to purchase a return label to cover the cost of the return shipping. Once the payment is complete you will be directed to a DHL Portal to print the label. If you have any problems with printing or generating the return label please contact us for assistance.
Customers outside of Australia need to organise their own return postage. Returns should be shipped to:

That’s So Fetch Returns
33 Niton Drive
Truganina, VIC 3029
Australia
Customers outside of Australia need to organise their own return postage. Returns should be shipped to:

That’s So Fetch Returns
33 Niton Drive
Truganina, VIC 3029
Australia
Customers outside of Australia need to organise their own return postage. Returns should be shipped to:

That’s So Fetch Returns
33 Niton Drive
Truganina, VIC 3029
Australia
Yes of course! Please include all relevant information (such as your order number(s)) so that our return team can process this for you as promptly as possible.
For United States and New Zealand returns you will be issued your store credit once the tracking status is updated to ‘in transit’. Please allow an additional 48 hours for processing. For Australia and all other countries, Once your return has arrived at our warehouse, please allow for 48 hours for our team to process your return. If after tracking your item and your return has not been processed within 48 hours, please contact our support team.
Our store credit’s do not have an expiration date, so you can hold onto these for as long as you would like. We upload new products frequently, to ensure everyone can get something they love!
There will be a ‘discount code or gift card’ bar at the checkout that this code can be applied to. Please ensure your code has been applied prior to proceeding with your order as once it has been placed this cannot be changed.
Yes, you can definitely exchange your item. When returning, please notify our team via email with the details of your order number and what you would like to exchange and they will be able to help you out with this process.
If you believe your garment is faulty, please contact our support team as soon as possible. Please also provide us with your relevant information, such as; photos, order number, etc. for this fault.
You can use the packaging that the parcel was delivered in. Alternatively, if your packaging is not in a condition where this is applicable - you can purchase a postal bag/satchel from your local post office at your own expense or alternatively you can recycle any other bag or box you have.
Yes, we definitely accept Afterpay/Laybuy/Zippay/Klarna returns. We will issue a credit as replacement/exchange. This doesn’t cancel your payments back to your selected by now pay later service provider.
still need help?

Live chat

We are available to help 24/7, so get in touch via live chat and we'll answer to your enquiry as soon as possible.

Live chat

Email

Send us an email and we'll respond to your enquiry within 24 hours

Email us