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RETURNS PORTAL

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FAQS & RETURNS INFO

Yes, you can definitely exchange your item. When returning, please notify our team via email with the details of your order number and what you would like to exchange and they will be able to help you out with this process.

Yes of course! Please include all relevant information (such as your order number(s)) so that our return team can process this for you as promptly as possible.

Yes, we definitely accept Afterpay/Laybuy/Zippay/Klarna returns. We will issue a credit as replacement/exchange. This doesn’t cancel your payments back to your selected by now pay later service provider.

There will be a ‘discount code or gift card’ bar at the checkout that this code can be applied to. Please ensure your code has been applied prior to proceeding with your order as once it has been placed this cannot be changed.

Our store credit’s do not have an expiration date, so you can hold onto these for as long as you would like. We upload new products frequently, to ensure everyone can get something they love!

Customers outside of Australia need to organise their own return postage. Returns should be shipped to:

That’s So Fetch Returns

33 Niton Drive

Truganina, VIC 3029

Australia

If you believe your garment is faulty, please reach out to our helpful customer support team or complete this faulty returns e-form

You can use the packaging that the parcel was delivered in. Alternatively, if your packaging is not in a condition where this is applicable - you can purchase a postal bag/satchel from your local post office at your own expense or alternatively you can recycle any other bag or box you have.

We want to make online shopping as easy as possible, so we have a return period of 30 days from the date of the initial purchase for all customers worldwide!

Please note that returns aren't available for underwear, lingerie, swimwear bottoms including one-pieces and sets, garments with inbuilt underwear, jewellery, make-up, items from our final sale collection and items returned outside of the 30 day return period.

Make sure when you are returning outfits that they are in an as new condition with tags still attached, no make-up marks, fake tan etc.

If you have received an item that is faulty or defective please reach out to our helpful customer support team directly via our contact page or by completing this e-form.

For United States and New Zealand returns you will be issued your store credit once the tracking status is updated to ‘in transit’. Please allow an additional 48 hours for processing.

For Australia and all other countries, Once your return has arrived at our warehouse, please allow for 48 hours for our team to process your return. If after tracking your item and your return has not been processed within 48 hours, please contact our support team.

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